At Decomplex, we are committed to protecting your privacy and the security of your personal and family information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform.
Information We Collect
We collect information necessary to provide and improve our services, which may include:
- Personal Identification Information: Name, contact details, and other identifiers required for user accounts and family member profiles.
- Family Structure Data: Information related to family members, relationships, and associated legal and financial entities.
- Document Data: Content and metadata of documents uploaded to the platform.
- Usage Data: Information on how you access and use the platform, such as IP addresses, browser types, and usage patterns.
How We Use Your Information
Your information is used to:
- Provide, operate, and maintain our platform and services.
- Manage your accounts and profiles.
- Process and store your documents and data.
- Improve, personalize, and expand our services.
- Understand and analyze how you use our platform.
- Communicate with you, including for customer service, updates, and marketing (with your consent).
- Detect and prevent fraud and other illegal activities.
Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption: Data is encrypted at rest and in transit.
- Access Controls: Strict role-based access controls ensure only authorized personnel can access sensitive data.
- Secure Hosting: Our platform is hosted on a secure Kubernetes environment with a trusted Swiss cloud provider, adhering to high data protection standards.
- Regular Audits: We conduct regular security audits and vulnerability assessments.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as necessary to provide our services or as required by law. This may include sharing data with:
- Service Providers: Trusted third parties who assist us in operating our platform, conducting our business, or serving our users, provided those parties agree to keep this information confidential.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
Email: privacy@decomplex.com